Complaints Portal
Internal information system
Europe Hotels Internacional S.L. Tenerife, Av. Rafael puig, 36, 38650 Playa de Las Américas
Hotels Europa Internacional S.L. Tenerife, hereinafter, EUROPE HOTELS, in its public and manifest commitment to adopt a proactive attitude for the detection and action of irregular or illicit behaviors or scenarios that take place within the entity, and whose authorship may correspond to the workers, managers and administrators, as well as third parties who have some type of relationship or connection, develops this ETHICAL CHANNEL · COMPLAINTS (Internal information system), as an effective communication channel/tool, so that , through the collaboration of any interested party, action is taken on those irregularities or non-compliance that could put at risk the normal and correct development of Europe Hotels Internacional S.L. Tenerife, its members, everyone with whom it relates and/or any other interest group, who might otherwise go unnoticed. Consequently, its implementation aims to constitute an effective mechanism for prevention, detection and action, complying with the entity’s Code of Ethics, its values and responsibility, as well as the legal obligations that apply. Commitment of Europa Hotels Internacional S.L. Tenerife. We are committed to consolidating an open and fully available communication channel, without any limitation, guaranteeing maximum confidentiality, privacy, absence of retaliation and data protection of the communications received.
If you wish to make a complaint/communication, you must use the contact methods made available:
PROTOCOL
Coming soon
ONLINE FORM
COMPLAINT/COMMUNICATION
COMPLAINT/TELEPHONE COMMUNICATION
- Postal address: avenida antonio dominguez numero 4 oficina numero 1 playa de las americas 38650
- Phone 922 757 188 Monday to Friday from 9 to 14h
- Email denuncias@europe-hotels.org
ALL COMPLAINTS/COMMUNICATIONS RECEIVED WILL BE TREATED WITH THE MAXIMUM GUARANTEES OF CONFIDENTIALITY AND PROTECTION. In case of any doubt, clarification or need for additional information, we invite you to contact the following e-mail address: denuncias@europe-hotels.org This procedure does not preclude the right of the interested party to communicate/complain before the civil, labor or criminal jurisdiction.